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Return & Exchange Policy

How do I return my order?

You may request for a return of your order within 7 days of delivery of the order. Post that, no return/exchange request shall be entertained. Return can be requested only on reason based on size issue, defective article, different/wrong color or quality issues. ILVIBABEE reserves the right to decline the return request if reason stated is different from the specified list or is not genuine.

Can I cancel my order?

Orders may be cancelled only till the order has not already been shipped. Please write to us at to cancel your order. In the event of a cancellation, your payment will be returned to your account within 10 working days.

What do I do if I receive a wrong product?

If you’ve received a wrong product, we will provide a full refund or re-fulfill the order once the reverse pick up of the wrong order is made and verified at our end. Report this to us at for detailed instructions. Please make sure the products are unused with all tags intact along with the original invoice of the order.

How do I exchange / replace my order?

We always ensure that highest quality standards are met for the products, but if you are still unsatisfied with your order, please write to us at, with your order number & product you would like to return along with the reason for return. We will follow up with detailed instructions on how you can initiate a return or exchange. You can request an exchange or replacement in a different size or color. All this again, at no extra cost to you. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked!

Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order though our logistic partner.

How do I get the refund of my order?

If you placed a prepaid order, the amount paid by you will be credited to your bank account or as a Store Credit which can be used in future orders at

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