Return & Exchange Policy
How do I return my order?
You may request for a return of your order within 7 days of delivery of the order. Post that, no return/exchange request shall be entertained. Return can be requested only on reason based on size issue, defective article, different/wrong color or quality issues. ILVIBABEE reserves the right to decline the return request if reason stated is different from the specified list or is not genuine.
Can I cancel my order?
Orders may be cancelled only till the order has not already been shipped. Please write to us at firstname.lastname@example.org to cancel your order. In the event of a cancellation, your payment will be returned to your account within 10 working days.
What do I do if I receive a wrong product?
If you’ve received a wrong product, we will provide a full refund or re-fulfill the order once the reverse pick up of the wrong order is made and verified at our end. Report this to us at email@example.com for detailed instructions. Please make sure the products are unused with all tags intact along with the original invoice of the order.
How do I exchange / replace my order?
We always ensure that highest quality standards are met for the products, but if you are still unsatisfied with your order, please write to us at firstname.lastname@example.org, with your order number & product you would like to return along with the reason for return. We will follow up with detailed instructions on how you can initiate a return or exchange. You can request an exchange or replacement in a different size or color. All this again, at no extra cost to you. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked!
Do I need to ship the return order on my own?
No. We will arrange a free pickup of the return order though our logistic partner.
How do I get the refund of my order?
If you placed a prepaid order, the amount paid by you will be credited to your bank account or as a Store Credit which can be used in future orders at ilvibabee.com.